RETURN & REFUND POLICY
We want you to be happy with your purchase. If something is not right,
here is how it works.
RETURN WINDOW
You may request a return within 30 days of receiving your order.
To be eligible, the item must be unused, in the same condition you
received it, and in its original packaging.
HOW TO START A RETURN
Email us at support@boohangers.com with:
- your order number
- the reason for the return
- photos, if the item is damaged or defective
We will respond within 2 business days with return instructions and a
return address. Please do not send items back before contacting us —
returns sent without prior approval cannot be processed.
RETURN SHIPPING COSTS
If the item is damaged, defective, or we sent you the wrong product,
we cover the cost of the return and you are not required to ship
anything back in most cases.
If you are returning an item because you changed your mind, the return
shipping cost is yours. We recommend using a tracked service — we
cannot issue a refund for a return we never receive.
REFUNDS
Once your return is approved (or once we receive the returned item, if
one was requested), we will issue a refund to your original payment
method within 5–10 business days. Depending on your bank, it may take
a few additional days to appear on your statement.
Original shipping costs are non-refundable unless the return is due to
our error.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, email us at
support@boohangers.com within 7 days of delivery with photos. We will
send a replacement or issue a full refund — your choice — and you will
not need to return the damaged item.
CANCELLATIONS
You may cancel your order for a full refund at any time before it
ships. Once an order has been dispatched, our standard return process
applies.
CONTACT
Boo Hangers
Email: support@boohangers.com
Phone: +420 734 857 158